How to login via FTP?

The following FTP information can be found in the welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel.

  • FTP Host/Address: (site IP address or domain name)
  • FTP User: (cPanel/FTP username)
  • FTP Password: (cPanel/FTP password)
  • Port: 21
  • Path/directory: (blank*)
Note: These are general instructions for all FTP programs. While these directions will work for most FTP programs, they do not all operate exactly the same.

For example, some FTP programs will work if you leave the port number empty, while others require that you enter port 21. Just be aware that each program handles the input slightly differently or requires it to be entered a certain way.

Directory Information

Though document roots are usually defaulted for some FTP clients, it is helpful to know where to begin the file path.


Be sure to upload all files and folders to the public_html directory. All CGI scripts should be uploaded into the cgi-bin directory.

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